FAQ's

My Carbon part has small pinholes! Why?

Because its Real DRY CARBON, that's why! And we won't have it any other way!

Dry Carbon Fiber components made by Password:JDM are as real as they get. It's un-varnished Dry Carbon, that's entirely produced in-house here in the USA to the highest caliber AS9100D Aerospace level of quality. We use exclusively real North American Carbon Fiber twill that's either pre-impregnated (Pre-Preg) or physically infused with North American sourced Epoxy adhesive resins. Our production processes and procedures for each of our products are well documented for quality and repeatability. What we don't do is what all the other guys do, which is to use an inferior foreign supplied (usually China) fabric, plenty of fiberglass, economically advantageous (cheap) polyester resins, and a lot of clearcoat to hide their sins. 

The difference in quality, durability, and strength between a real dry carbon component and whats made with polyester resins and cheap carbon fiber from China is night and day. You can also compare our quality with theirs all by using a weight scale. Real Dry carbon fiber will always be fractionally lighter than Chinese made carbon. for example, the PWJDM GTR hood scales at around 9lbs. A typical hood from a USA branded Chinese manufacturer comes in around 20lbs or so. 

I was told some great advice from an old famous racer, I will pass onto you guys what was told to me; "If you have some self respect... and love your car, always use the real stuff."

Password Enterprise, Inc. is an AS9100D certified Aerospace manufacturing facility.

 

What's the best way to wash my Dry Carbon Fiber or Kevlar parts?

Don't Wash it! The best care procedure for real Dry Carbon Fiber is to use a damp cloth with a few squirts of a silicon based protectant like "Armor-all" and wipe it like Hillary wiped her server. Real Dry Carbon Fiber is exposed carbon fiber in its truest form, just like all the panels on a real F-1 race car, its the lightest and strongest component produced using the best material and manufacturing technique available. Using a silicon based protectant will always keep slightly oily.

What is Dry Carbon? Can I clear coat it?

Real Dry Carbon from PasswordJDM is Real Dry Carbon in its truest un-varnished form. why offer it this way, because thats the way they its always been done in professional racing. The Pin-holes you see is a characteristic of manufacturing process using Real Carbon Fiber and Epoxy. Its the lightest, strongest, and the most consistant way of making carbon fiber products. We DO NOT recommend trying to clearcoat Dry Carbon Products yourself or through a bodyshop. It will take approximately 30 layers of clearcoat to fill in all the pin holes. However, we developed a proprietary process of coating Dry Carbon products in-house. its an added value service we offer to our customers. please inquire about coating dry carbon by calling the office during business hours.

 

How long will it take to process my order?

We at Password:JDM try our very best to ship our in-stock items as soon as possible and most orders usually ship out in 24h, but can take from 3 to 5 business days to process. Any order placed on the weekend will ship out on Monday if everything is in stock. You are welcome to contact us by email or phone in case you have any questions or concerns in regards to your order.

What is the average shipping time?

Average transit times are usually within 3 and 5 business days in the lower 48 States after the order has shipped out. Unfortunately, some delays may occur due to weather conditions and other unforeseen circumstances, which we assume no responsibility of. International orders may take up to 10 business days to arrive, or sometimes longer, depending on the customs clearing procedure of your country. Password:JDM is NOT responsible of any additional duties and/or taxes charged upon delivery. 

What if my item is back-ordered? 

We keep your order in our system and once that item becomes available, we will notify you by email with a tracking number of your items once it gets shipped out. In case of significant delays, our Sales team will notify you of this by email. You can also view the status of your order on your customer account page. Do not hesitate to contact us in case you have any questions about the status of your back order.

Can I cancel my order?

Should you want to cancel your order, do not hesitate to contact us as soon as possible. In case that your order has already been shipped out and we can not cancel it in time, you will be held responsible for any return fees of the product. 

I can not place an order. Help!

Sometimes our system blocks certain orders at random to ensure the validity of that said order. If you are having issues placing an order, please contact us at 1 (888) PWJDM-01, or email our sales team at sales@passwordjdm.com.


An item is missing from my shipment.

In case that you are missing any items in your package, be sure to contact us as quick as possible. Please make sure to have your order number ready so that we can track your order in an efficient manner. In case that one of the items is back ordered, Password:JDM reserves the right to ship in-stock items first or hold on to items until the order is complete. 

My order came damaged. What do I do?

In case that your item(s) arrived damaged, please get in touch with us right away. Password:JDM holds no responsibility over damaged items or claims processing from carriers, but we will make sure to work with you to rectify the situation. Please make sure to follow these steps in order to ensure the quickest response: 

- Do NOT discard any packaging and make sure to take clear pictures of the packaging and damage.

- Provide photos of damaged products. 

Contact us right away with your order number in hand and we will submit the damage claim with the carrier. 

Do I have to pay sales tax? 

You only have to pay sales tax if you are located in California.

What currency is your website in? 

All our items are listed in $US. Any international orders are subject to currency exchange rates determined by your financial institution.

When will my credit appear on my account? 
Credits usually take 3-5 business days from the time we receive your item(s). 

Images

Some of the images shown on this site may not be the image for your specific vehicle. They are used for reference purposes only. PERFORMANCE PARTS CANNOT BE RETURNED BECAUSE OF IMAGE NOT MATCHING. Images of items listed on www.passwordjdm.com are for references only. IN SOME INSTANCES, Pictures on the site IS NOT THE IMAGE OF THE ACTUAL PART THAT YOU WOULD BE PURCHASING.

Copyright

Passwordjdm.com and Passwordjdm is copyrighted and may not be used without prior written consent. Use of these images or copyrighted logos/artwork by you or other third parties for purposes other than placing an order with Passwordjdm.com, or using this site as a shopping resource is strictly prohibited and may violate the copyright laws, trademark laws, privacy laws and other laws and regulations. Nothing contained on this site may be construed as granting any license or right to use any of our trademarks or service marks without our prior written consent.

Typographical Errors

In the event of an incorrect price listed on www.passwordjdm.com due to typographical error, www.passwordjdm.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Password:JDM shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.

Department of Transportation's Law

All modifications, except those that are exempt, have been designed and are intended for off-road use only. These components are legal in California for racing vehicles only, which may never be used in City streets or Public highways. Federal and many state laws prohibit the removal, modification, or rendering inoperable of any device or element of design affecting vehicle emission or safety in a vehicle used on public highways. Violation of such laws may subject the owner or user to a fine or penalty. Installation of this part may void the warranty coverage, if any, on your vehicle. User/Buyer assumes all costs and risks associated with any aftermarket parts. It is the User/Buyer's responsibility to know their local City and State Laws.

 

Warranty

Password:JDM/Password Enterprise, Inc. is only subject to manufacturers warranty and conditions. Password:JDM/Password Enterprise, Inc. gives no warranties, expressed or implied, including, but not limited to warranties of merchantability and fitness for a particular purpose. New products manufactured by Password:JDM/Password Enterprise, Inc. carries a limited 1 year warranty unless otherwise noted.No warranty whatsoever will be valid if the defect/damage was caused by customer's abuse, negligence, or mishandling, which will be determined solely by Password:JDM. Password:JDM/Password Enterprise, Inc. is not liable for any damages, which are incurred directly, or indirectly on the vehicles or operators or passengers of the vehicles. This includes problems or damage arising from the correct or incorrect installation of any product we sell. There are no warranty on USED merchandise. These items are sold as is. if an item arrives damaged, Password:JDM will assist the customer in filing a claim with the shipping company. All claims must be made within 48 hours of delivery date. Claims made after that time will not be honored. there will be NO exceptions. Shipping/Freight company's return/claim policies superceeds Password's policy. In other words, if your claim is denied by the freight company, there isn't much else we can do for you. Customer will also be responsible for all shipping costs: the return to www.passwordjdm.com, the shipping to the manufacturer and the shipping back to the customer. No warranty on light bulbs and electrical components and are sold AS IS and may not be returned.• No warranty whatsoever will be valid if the defect was caused by customer's abuse, negligence, or mishandling. No labor or inconvenience claim may be included in the warranty claims. Passwordjdm highly recommends that you always keep your stock parts for as long as you have your vehicle. Therefore, Password:JDM is not responsible if your car is inoperable due to sending us the part for warranty claim. All return products must have a RETURN MATERIAL AUTHORIZATION # (RMA#) issued by Password:JDM. Returns will be refused without an RMA number.

Limit of Liability

By purchasing product(s) from Password:JDM/Password Enterprise, Inc. you are agreeing to a limit of liability not to exceed the purchase price of the part/product. Labor costs incurred by the removal and replacement of a Password:JDM/Password Enterprise, Inc. product, while performing warranty work, will be the responsibility of the vehicle owner. In no case does the obligation of Password:JDM/Password Enterprise, Inc. exceed the original purchase price of the product as indicated on the original bill of sale. Warranty coverage applies only to the Password:JDM/Password Enterprise, Inc. product which shall be covered of the original vehicle it was installed upon, to the original purchaser. Except as set forth in this warranty, Password:JDM/Password Enterprise, Inc. disclaims any implied warranty, including implied warranties of merchantability and fitness for a particular purpose. Password:JDM/Password Enterprise, Inc. also disclaims any liability for incidental or consequential damages including but not limited to, repair labor, rental vehicles, hotel costs or any other inconvenience costs. This warranty is in lieu of all other warranties or guarantees, either expressed or implied, and shall not extend to any consumer or to any person other than the original purchaser residing within the boundaries of the continental U.S. or Canada.

Carbon Fiber Products

All Password:JDM Dry Carbon/Kevlar products are hand crafted and as unique as a finger print, no two items will be exactly identical. Small imperfections such as wavy weaves, small bubbles and resin blemishes will be inevitable. Such minor imperfections are race industry standard and considered acceptable. Therefore it is NOT considered to be defective. 

 All Password:JDM Dry Carbon/Kevlar products require professional installation. Minor adjustments might be necessary. This is part of the normal body work and installation process. Password:JDM has made all efforts to produce its aftermarket products to fit the original factory vehicles as closely as possible. However, some occasional prepping may be necessary for an ideal fit. The buyer needs to perform these steps to his/her satisfaction before installation. If the buyer wishes to paint the products, he or she must pre-fit the parts to the vehicle before painting to ensure proper fit. There will be absolutely no returns on painted products.

100% Secure Online Transaction with SSL Web Server Certificates.
Ordering with PasswordJDM.com is safe because all the information you supply is highly protected. PasswordJDM.com's online order form features the SSL Web Server Certificates to offer secure communications by encrypting all data to and from the site.

We encrypt your order information to prevent decoding, and we use the most sophisticated security measures to ensure that your personal information is safe. All online orders will be confirmed by email or telephone. Credit Card orders will be shipped only to the credit card billing address. All online orders placed will be shipped in most cases the next business day. All customers wanting to cancel orders must do so before they ship. The customer placing any online order will be responsible for all shipping charges to and from their location if the placed order has shipped prior to cancellation. The customer placing online order will be responsible to all restocking charge for orders canceled post shipping.

If you have problems with the online order form

Call Us 1 (888) PWJDM-01 or Email us Immediately at sales@passwordjdm.com

If you need assistance, please email us or call us and let us know how we can help.
Our customer service hours are from 9:00 am to 5:00 pm, PST, Monday to Friday.

Terms and conditions subject to change without notice.

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